If you need to make a return or exchange:
- Please call Customer Service within 30 days for a return authorization (1-877-628-7275). Merchandise must be returned in its original packaging in unused condition.
- America’s National Parks Online Store™ does not pay for return shipping costs unless an item is damaged or we made an error in processing your order. Use any shipping method you choose. We recommend insuring your shipment for the full value.
- America’s National Parks Online Store™ is not responsible for returned items that are poorly packaged/shipped and will not issue a refund on any item that is damaged during the return process.
Exceptions to our return policy: All clearance sale items are final and cannot be returned/exchanged unless damaged upon receipt.
Missing items: If you are missing items from your order, you must notify America’s National Parks Online Store™ immediately.
Damaged shipments: In the event of damage, the receiver is responsible to notify America’s National Parks Online Store™ of any loss or damage within 30 days after the ship date.
Undelivered or missing order: If you feel your order should have arrived, you may use the tracking number received via email when the order shipped to track your package via UPS or USPS. If you do not believe you received that email, please check your spam and junk folders. Most orders ship within 7 days of when you placed your order. You may also email or call ShopANP customer service for details on your order. Please contact us within 30 days of receipt of the tracking information email.
- America’s National Parks Online Store™ cannot accept C.O.D.
- America’s National Parks Online Store™ is not responsible for returns that we do not receive.
- Returns will not be processed until the product is received at our warehouse.
Include the following information with your return:
- A copy of your original invoice.
- Your Return Authorization Number
Send your return package to this address:
America’s National Parks Warehouse
c/o Returns Department
2800 Turnpike Drive, Suite 5
Hatboro, PA 19040